BLACK FRIDAY SALE: 40% OFF EVERYTHING!!

Frequently Asked Questions

What is your shipping Policy?

Shipping is FREE on all purchases within the Continental United States. Shipping outside Continental US and International orders will have a discounted $70 flat fee. Any overage shipping fees will be refunded. If you have any questions or concerns about shipping, please contact me at lucy@macrameelegance.net or 707-363-8218.  An email with your tracking information will be sent to you once your order has been shipped.

Depending on your country or state, additional customs fees may apply. I am not responsible for any duties, import taxes or custom charges.

What is your Policy on Returns/Exchanges/Refunds?

Due to the handmade and one of a kind nature of the work, All sales are final. I don't accept accept returns, exchanges or cancellations.

Your satisfaction with your order and experience is very important to me, so please don't hesitate to contact me with any questions or concerns and I will try to find a suitable solution.

Defects: 

In the unlikely event that you receive a damaged item- and item or refund is possible. Please contact me immediately with clear images of both the item as well as the packaging, plus a description of the damage. All damages must be reported within 48 hours of receiving your order.

How can I keep up with your new work?

I would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for my newsletter!

You can also follow me on my social media pages as I am constantly posting about new work!

Instagram

Facebook 

Pinterest 

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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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This website provides a secure checkout with SSL encryption.

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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